Privacy Policy

Last Updated: July 30, 2026

1. Overview

This Privacy Policy describes how Pixi Site ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from pixisite.com (the "Site"), hosted on Squarespace.

We respect your privacy rights and are committed to protecting personal information in accordance with the New Zealand Privacy Act 2020 (including the Information Privacy Principles) and, where relevant, applicable international privacy laws such as the General Data Protection Regulation (GDPR) for visitors from the European Economic Area.

By using the Site or purchasing our services, templates, or courses, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect personal information directly from you and automatically as you navigate the Site.

A. Information you provide voluntarily

  • Contact & enquiry forms — name, email address, phone number, and any details included in your message

  • Purchases & checkout — full name, billing address, shipping address, email address, and transaction details required to fulfil your order (payment card details are handled directly by our payment processors and are never stored on our servers)

  • Newsletter & email subscriptions — email address and communication preferences

  • Project details — for custom website clients, any branding, content, or login credentials you share with us to complete your project

  • Course and template activity — progress data, downloads, and login details where delivered via a hosted course or membership platform

B. Information collected automatically

When you visit the Site, our servers and third-party tools automatically record device and browsing information, including:

  • IP address, browser type, operating system, and language preferences

  • Referral URLs, pages viewed, time spent on pages, and links clicked

  • Interaction data via cookies, tracking pixels, and web beacons

3. How We Use Your Information

We use your personal information for the following core business purposes:

  • Fulfilling orders & services — processing payments, issuing receipts, delivering products/services (custom websites, templates, courses), and communicating order/project status

  • Customer support — responding to enquiries, feedback, and technical support requests

  • Email marketing — sending newsletters, promotional content, or updates via Mailchimp (you may opt out at any time)

  • Website optimisation & analytics — understanding user behaviour to improve site layout, performance, and overall user experience

  • Advertising & targeting — running measurable marketing campaigns via Meta (Facebook) advertising tools

  • Legal compliance — fulfilling legal obligations, protecting our rights, and preventing fraudulent activity

We do not sell or rent your personal information to third parties.

4. Third-Party Services & Integrations

We share relevant data with trusted third-party service providers who help us operate our business and host this Site:

All third-party service providers process data in accordance with their respective privacy policies and their own contractual commitments to security. We otherwise only disclose personal information if required by law, or to protect our legal rights.

5. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, and similar tracking tools:

  • Essential cookies — necessary for the functionality of the Site and checkout

  • Analytics cookies — set by Squarespace Analytics and Google Analytics to collect metrics about visitor traffic

  • Marketing cookies — set by Meta (Facebook Pixel) to display relevant advertisements and track campaign conversion performance

Managing cookies: you can adjust your browser settings to refuse or delete cookies at any time, and can customise your consent preferences via the cookie banner displayed on the Site. Disabling cookies may affect Site functionality.

6. International Data Transfers

Because the Site is hosted on Squarespace and uses global service providers (including Google, Meta, Mailchimp, Thrivecart, and Stripe), your personal information may be transferred to, stored, and processed on servers located outside New Zealand, including in Australia, the United States, and Europe.

We take reasonable steps to ensure international transfers comply with the New Zealand Privacy Act 2020 (Information Privacy Principle 8) by using providers that implement standard contractual clauses and other appropriate data-protection safeguards.

7. Data Retention & Security

  • Security — we implement appropriate technical and administrative safeguards, including HTTPS encryption, to protect your personal information against loss, unauthorised access, disclosure, or misuse. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  • Retention — we retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by tax, accounting, or other legal obligations.

8. Your Privacy Rights

Under the New Zealand Privacy Act 2020 (and, where applicable, laws such as the GDPR), you have the right to:

  • Access — request a copy of the personal information we hold about you

  • Correction — request that we update or correct any inaccuracies in your personal information

  • Deletion — request erasure of your personal data where applicable

  • Opt-out — unsubscribe from our marketing communications at any time via the "Unsubscribe" link in any Mailchimp email

To exercise any of these rights, contact us using the details in Section 10.

If you believe we have breached the Privacy Act 2020 and are unhappy with how we've handled it, you have the right to complain to the Office of the Privacy Commissioner.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational technology. Updates will be posted on this page with a revised "Last Updated" date.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:

Business Name: Pixi Site
Email: jayne@pixisite.com